Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.7
Location
8.5
Service
9.0
Dining
7.8
Guest reviews
8.2/10
based on 6 reviews
4.5/5
based on 267 reviews
8.7
8.7/10 based on 1528 reviews
#27 of 108 hotels in Zermatt based on Tripadvisor
Randy
United States,
March
2024
8.2/10
This hotel offers a delightful stay with spectacular views of the Matterhorn, a fantastic continental breakfast, and charming rooms with balconies. The service is exceptional, and the location is conveniently close to all Zermatt attractions. However, the dining options are limited and the facilities could benefit from some enhancements.
Rooms
9.0
The rooms overlooking the Matterhorn are cozy and inviting, especially with the balcony to enjoy the stunning view.
Service
9.0
The service here is top-notch, with housekeeping keeping everything immaculate and offering a warm welcome drink upon arrival.
Location
9.0
The hotel is situated near the train station, making it easy to access hiking trails and conveniently close to everything in Zermatt.
Dining
7.0
While the home-baked bread is a lovely touch, the dining choices are somewhat limited.
Facilities
7.0
The hotel facilities are pleasant, but there is room for improvement to enhance the overall guest experience.
Diane
United States,
February
2024
9.0/10
I had a wonderful stay at the hotel, with breathtaking views of the Matterhorn from my room. The cozy room lacked a cooler, but had enough space to put all my clothes. The service was exceptional, with attentive housekeeping, a delightful welcome drink, and pet amenities available. The location was perfect, nestled in a quiet area while still being close to Zermatt Train station and hiking trails. The dining experience, especially the foie gras, was exceptional. Overall, I truly enjoyed my time at this hotel.
Rooms
9.0
The room with the view of Matterhorn was truly spectacular, offering a mesmerizing backdrop.
Service
9.0
The service was top-notch, with excellent housekeeping and pleasant amenities like a welcome drink and pet facilities.
Location
9.0
The hotel's location was ideal, situated in a quiet area yet conveniently close to both Zermatt Train station and numerous hiking trails.
Dining
9.0
The dining experience surpassed my expectations, especially the delectable foie gras.
Facilities
9.0
The hotel's facilities were superb, enhancing my overall experience with modern amenities and comfortable spaces.
Mike
United Kingdom,
February
2024
8.6/10
The hotel offers breathtaking views of the Matterhorn and serves a great continental breakfast, though lacking in room coolers. The location is perfect for accessing hiking trails and the city center, but there are no pet amenities available. The service for tours and ticket assistance is excellent. The dining experience includes classic dishes, and the facilities are top-notch. However, some rooms lack coolers for warmer days, and no pet amenities could be a downside.
Rooms
8.0
The rooms with a view of the Matterhorn are stunning, but a cooler would be a nice addition.
Service
9.0
The service is fantastic, especially for tours and ticket assistance.
Location
9.0
The hotel's quiet area is ideal for accessing hiking trails and the city center easily.
Dining
8.0
The dining experience with classic dishes adds to the charm of the hotel.
Facilities
9.0
The facilities are top-notch, ensuring a comfortable stay for guests.
Al
United States,
January
2024
8.2/10
I had a wonderful stay at this hotel. The rooms were clean, comfortable, and with a fantastic view of the Matterhorn. The continental breakfast was delightful, but it would have been nice to have a cooler in the room. The location is superb, very close to the city center and the train station, although I was slightly disappointed that the restaurant is closed on Mondays.
Rooms
9.0
The rooms were clean and comfortable, with a great view of the Matterhorn.
Service
9.0
The service was excellent, and the housekeeping was top-notch. I appreciated the welcome drink and the availability of pet amenities and tours/ticket assistance.
Location
8.0
The hotel is conveniently located near the train station and the city center. It's in a quiet area, but very accessible to amenities like the Denner supermarket.
Dining
7.0
I enjoyed the typical local bread served at the restaurant. However, it was a bit disappointing that the restaurant is closed on Mondays.
Facilities
8.0
The facilities were great, and I particularly enjoyed the view of the Matterhorn. It would have been perfect if there was a cooler in the room.
Richard
United Kingdom,
July
2023
8.2/10
The hotel offers stunning views of the Matterhorn and serves a delicious continental breakfast. The rooms are spacious and ideal for storing clothes, but they lack air conditioning. The service is exceptional, with attentive housekeeping and pet amenities available. The location is peaceful and convenient for accessing all the activities Zermatt has to offer, although it sits on a hill. While the fresh sushi dining is a standout, the absence of a cooler in the rooms is a drawback.
Rooms
8.0
Spacious rooms with views of the Matterhorn
Service
9.0
Exceptional service with attentive housekeeping and pet amenities
Location
8.0
Peaceful location on a hill, convenient for accessing all Zermatt activities
Dining
9.0
Enjoy delicious fresh sushi
Facilities
7.0
Lacks a cooler in the rooms
Ian
United Kingdom,
June
2023
8.2/10
I absolutely loved my stay at this hotel. The Matterhorn view from the rooms was breathtaking, the continental breakfast was delicious, and the location was perfect for accessing the ski lifts. However, not having a cooler in the room was a bit inconvenient for keeping drinks cold. The service was exceptional with attentive housekeeping and pet amenities available, but it was disappointing that the restaurant was closed on Mondays. Overall, a great value for such a cozy and convenient stay.
Rooms
9.0
The rooms with Matterhorn view were amazing, and the continental breakfast added a nice touch to the stay.
Service
9.0
The housekeeping service was top-notch, and I appreciated the pet amenities available during my stay.
Location
8.0
The hotel is conveniently located close to the Sunnegga ski lift and the nearest Denner supermarket, making it easy to access everything I needed.
Dining
7.0
The Swiss cheese at the restaurant was delicious, but it was a bit disappointing that the restaurant was closed on Mondays.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, and the tours/ticket assistance was a great added convenience.
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